WARRANTY PROVIDER: This warranty is for in-house products by Crisp Ikin Agencies (CIA Bathrooms), 3 Pear Avenue, Derwent Park, Tasmania 7009, Australia. PRODUCT WARRANTY PERIOD: CIA has a warranty on all products from the date of purchase. This warranty is non-transferable, based on proof of purchase and is limited to the original purchaser. HOW TO OBTAIN WARRANTY SUPPORT? Before submitting a warranty claim, we recommend you contact the retailer where you purchased your product for technical support and assistance. Any product related questions or warranty claims that cannot be processed through the point of purchase should be addressed directly to the warranty provider (as detailed above). WARRANTY CONDITIONS: To make a claim under this warranty, customers must provide proof of original purchase such as a copy of the sales receipt or dated itemised receipt. An inability to provide proof of purchase or equivalent documentation will void warranty. Our goods come with guarantees that cannot be excluded under Australian consumer law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably unforeseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Defects caused by improper use, accident, neglect, improper installation, failure to observe manufacturer’s installation instructions, installation by a non-licensed plumber or builder, tampered or repaired (other than on behalf of the warranty provider), not installed to relevant National Standards and State regulations, improper care, effects of hard water, normal wear and tear, harsh detergents or abrasive cleaners will not be covered by this warranty. WARRANTY CLAIMS: If you make a valid claim within this warranty period, the warranty provider will replace or repair defective product, or pay for the cost of having defective product repaired or replaced (see warranty conditions below). WARRANTY PERIODS:
Toilet Suites: 5 year Product Replacement on Vitreous China & 1 Year Parts & Labour
Toilet Seats: 1 Year Product Replacement
Inlet & Outlet Valves: 1 Year Parts & Labour
Vanity Units, Top & Basins: 1 Year Product Replacement & 1 Year Parts & Labour
Baths: 5 Year Product Replacement & 1 Year Parts & Labour
Shower Bases: 1 year Product Replacement & 1 Year Parts & Labour
Shower Screens: 1 Year Product Replacement & 1 Year Parts & Labour
Shower Walls: 1 Year Product Replacement
Laundry Tub & Cab: 2 Year Product Replacement & 1 Year Parts & Labour
Mirrors & Cabinets: 1 Year Product Replacement
NOTE: Breakage of any glass components is not covered by warranty. Glass components not reported broken upon receipt of goods will not be replaced. EXPLANATION OF TERMS: Parts & Labour: Is the warranty period for the removal and re-installation of the replacement product should that be required. Product Replacement: Is the warranty period during which an equivalent replacement product will be supplied but does not include installation CLEANING RECOMMENDATIONS: Surfaces should not be cleaned with abrasive materials e.g. Steel wool/scourers. Do not use any corrosive or abrasive cleaning agents containing acids or scouring agents.
Should any warranty claim be made and attended to by an authorised Service Agent and that in the opinion of the Service Agent or CIA the problem was from faulty installation or use of the products in conjunction with the products of another manufacturer or from some other cause other than a manufacturing defect of the goods for which CIA responsible. CIA Bathrooms reserves the right to charge a service fee for each service staff attending the premises where products have been installed. CIA reserves the right to make changes to its products at any time and requires adequate access to products, fittings and fixtures to undertake extended warranty repairs. CIA will not be responsible;e for any consequential damage or costs where adequate access to products, fittings and fixtures is not accessible. CIA’s total liability in respect of this warranty is limited, at its option to, the replacement of the goods or the payment of the goods. CIA is not responsible for the removal and replacement of the product.
CONSEQUENTIAL LOSS To the extent permitted by law, CIA will not be liable for any loss or damage to furniture, floor coverings, walls, fixtures or any other consequential loss of any kind caused by any defect in the products or components. This extended warranty shall be void for the following reasons: 1.A customers inability to provide Proof of Purchase or equivalent documentation. 2. If:-Products are not installed by a licensed plumber and/or electrician.-Products are not installed to relevant National Standards and State Regulations.-Fair wear and tear including scratching from cleaning etc.-Non written approved modifications to the products.-Products used for incorrect applications.-Damage to finishes by adhesives, sealants or abrasive cleaners etc.-Damages to finishes which arise from installation or post installation use.-Damage due to abuse as determined by authorised Service Agent or CIA. -Failure to observe manufacturers care and cleaning instructions Except to the extent that a customer can demonstrate that at the time of purchase the product was faulty or defective and at that time the customer was not aware of such fault or defect. Note: It is the installer/consumers responsibility to ensure: •Product is not damaged prior to installation. •The product has all of its components. •Required maintenance is preformed. In addition to this Extended Warranty, Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
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